Tuesday, May 7, 2024, 10:00am - 5:00pm
Evanston, IL
Dianne S. Murphy, CPP
Clients often have specific expectations of their volume or family photo session such as: timeliness, quality, communication, posing, deliverables, lighting, conflict resolution, etc. Understanding and effectively managing these expectations are essential for creating a positive client experience and building a successful volume photography or family portraiture business. This workshop will delve into strategies for uncovering and meeting these expectations while maintaining a high level of professionalism and client satisfaction. We will be covering: Understanding Client Needs; Questions to Identify Client Preferences; How to Set Clear Expectations; Defining Scope and Deliverables; Aligning Client Expectations with Realistic Outcomes; Building Trust;; Creating Sample Portfolios; Scheduling, Clear Pricing and Deliverables, Professional Conduct, Problem Resolution, Conducting Pre-Shoot Consultations, and more! So join us as we discuss this very important topic that will save you a lot of headaches and help you keep clients and grow your business!
Location: 2316 Brown Ave
Evanston, IL
Instructor Contact: ceo@tintype.net
Instructor Website: http://www.tintype.net